Shipping Policy
Last updated: July 26, 2025
Free Shipping Across Canada
At Ortho Shoes Canada, we are pleased to offer complimentary shipping on all orders within Canada. Our commitment to accessible orthopedic footwear extends to our shipping service, ensuring you receive your therapeutic shoes without additional delivery costs.
Shipping Highlights:
- No minimum order requirement
- Ships from our Winnipeg location
- Free shipping throughout Canada
- Delivery via Canada Post or FedEx
- Standard delivery time: 3-7 business days
- Order processing: 1-2 business days
Delivery Times by Region
| Region | Estimated Delivery Time |
|---|---|
| Manitoba (Winnipeg) | 1-3 business days |
| Western Canada (BC, AB, SK) | 3-5 business days |
| Eastern Canada (ON, QC) | 4-6 business days |
| Atlantic Provinces | 5-7 business days |
| Northern Territories | 7-10 business days |
Order Processing
All orders are processed at our Winnipeg location (350 Ross Ave, Winnipeg, MB R3A 0L4) during regular business hours:
- Monday - Friday: 9:00 AM - 6:00 PM CST
- Saturday: 10:00 AM - 4:00 PM CST
- Sunday: Closed
Orders placed after 2:00 PM CST will be processed the next business day.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with your tracking number. You can track your package's status and estimated delivery date through our carrier's website.
For any shipping inquiries, please contact our customer service team:
- Phone: +1 (204) 988-8174
- Email: ask@orthoshoescanada.com
Special Shipping Considerations
Custom Orders
Custom-fitted orthopedic shoes may require additional processing time. Our team will provide specific timeline estimates for custom orders during your fitting consultation.
Remote Locations
For deliveries to remote locations, additional shipping time may be required. Please contact our customer service team for specific delivery estimates to your area.
Weather Conditions
During severe weather conditions, delivery times may be affected. We will notify customers of any weather-related delays via email.
Shipping Notifications
We keep you informed throughout the shipping process with email notifications at these key points:
- Order confirmation
- Payment processing
- Order shipment with tracking information
- Delivery confirmation
Package Protection
All shipments are carefully packaged to ensure your orthopedic footwear arrives in perfect condition. Our shipping packages include:
- Sturdy shipping boxes
- Protective padding
- Weather-resistant wrapping
- Clear labeling and handling instructions