Service Policy

1. Service Overview

At Ortho Shoes Canada, we are committed to providing exceptional service for all your orthopedic footwear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@orthoshoescanada.com
• Phone: +1 (204) 988-8174
• Address: 350 Ross Ave, Winnipeg, MB R3A 0L4, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM CST
• Saturday: 10:00 AM - 4:00 PM CST
• Sunday: Closed

3. Orthopedic Shoe Services

3.1 Available Services

• Professional shoe fitting
• Custom orthotic inserts
• Shoe modifications and adjustments
• Orthopedic shoe repairs
• Comfort assessment
• Gait analysis

3.2 Service Timeframes

Standard service timelines:

• Initial assessment: 30-45 minutes
• Custom fitting: 45-60 minutes
• Minor adjustments: 1-2 business days
• Major modifications: 3-5 business days
• Custom orthotics: 7-10 business days

4. Warranty Services

4.1 Standard Warranty

All new orthopedic shoes purchased from Ortho Shoes Canada include:

• 30-day comfort guarantee
• 90-day warranty against manufacturing defects
• Free initial adjustments within first 30 days
• Complimentary fitting consultation

4.2 Extended Care Options

• 12-month extended protection plan
• Priority fitting services
• Unlimited adjustments
• Annual foot health assessment

5. Professional Services

5.1 Specialized Fitting

• 3D foot scanning
• Pressure point analysis
• Custom measurement services
• Therapeutic consultations
• Follow-up assessments

5.2 Educational Services

• Foot care workshops
• Proper fitting guidelines
• Foot health seminars
• Product care instructions

6. Service Quality Assurance

Our commitment to quality includes:

• Professional assessment of all modifications
• Comprehensive fitting verification
• Follow-up comfort checks
• Customer satisfaction surveys
• Continuous staff training

7. Service Requests

7.1 How to Request Service

1. Contact our support team via phone or email
2. Describe your specific needs
3. Schedule an appointment
4. Complete initial assessment
5. Receive service recommendation

7.2 Required Information

• Contact details
• Specific foot concerns
• Previous orthopedic history
• Current footwear information
• Preferred appointment times

8. Service Guarantees

We stand behind our services with:

• Satisfaction guarantee on all fittings
• Expert craftsmanship
• Professional consultation
• Quality materials and components
• Follow-up support

9. Updates to Service Policy

Ortho Shoes Canada reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.