Returns & Exchange Policy

Return Policy Overview

At Ortho Shoes Canada, we want you to be completely satisfied with your purchase. We understand that finding the perfect orthopedic footwear sometimes requires trying them on at home. Our return policy is designed to make your shopping experience as comfortable as possible while ensuring the quality and integrity of our products.

Return Period

• ✓ Our return policy allows returns within 30 days from the delivery date
• ✓ Items must be unworn and in their original condition
• ✓ Original packaging must be intact and included
• ✓ All tags and labels must remain attached

Please note: If 30 days have passed since delivery, we cannot offer you a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Custom-fitted orthopedic shoes
• Personalized or modified footwear
• Items marked as final sale
• Socks and other intimate apparel
• Items damaged due to customer misuse

Return Process

1. Contact our customer service team at ask@orthoshoescanada.com or call +1 (204) 988-8174 to initiate your return
2. Obtain a Return Authorization Number (RAN)
3. Package your return securely with all original materials
4. Include your proof of purchase and RAN
5. Ship the item to our store address:
   Ortho Shoes Canada
   350 Ross Ave
   Winnipeg, MB R3A 0L4
   Canada

Refund Process

Shipping Costs

Exchanges

If you need a different size or style, we recommend:

1. Return your original purchase following our return process
2. Place a new order for the desired item
3. This ensures you get the item you want without delay

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Contact us within 48 hours of delivery
• Include photos of the damage or incorrect item
• We will cover return shipping for damaged or incorrect items
• Replacement items will be shipped at our expense